During the process of updating plugins, I backed up my site and contacted my domain provider to update PHP to version 7.4 before proceeding with the final updates. After the update, when I attempt to access the WordPress login page, I receive an error message and I am unable to locate the email that contains instructions on how to resolve the issue. I am considering reverting to the previous version of PHP with the help of the provider to regain access to the dashboard again, but this will not solve the issue of the PHP update required for the new WordPress or Woocommerce update. It’s worth noting that this issue is impacting both of my websites, and I have not manually backed up my other site. Since I was working on one site, I didn’t anticipate the need to update PHP on both sites simultaneously. If I cannot apply the same steps to both sites, I may need to request further assistance.
Fatal error: Uncaught Error: Call to undefined function ctype_upper() in /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-content/mu-plugins/endurance-page-cache.php:495 Stack trace: #0 /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-includes/class-wp-hook.php(308): Endurance_Page_Cache->option_handler(‘wcpay_dispute_s…’, Array, Array) #1 /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #2 /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-includes/option.php(581): do_action(‘updated_option’, ‘wcpay_dispute_s…’, Array, Array) #4 /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfa in /hermes/bosnacweb01/bosnacweb01/bosnacweb01ag/b1040/myd.lemayfamily/easybreezydesigns.com-redirect/wp-content/mu-plugins/endurance-page-cache.php on line 495
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Which version of PHP were you using previously?
The error message suggests that the current PHP version does not support a particular function. There are two options available to you:
a) Contact your hosting support to inquire about changing the PHP settings, which could make ctype accessible.
b) Use FTP to remove the problematic plugin file located at mu-plugins/endurance-page-cache.php. You can seek the assistance of your hosting support to establish an FTP connection.